What Is Prescription Renewal?
Prescription Renewal is a new feature on NimbleRx, that helps your patients stay on their medication when they've run out of refills. Instead of the prescription running out, Prescription Renewal lets patients request a new one directly through NimbleRx. No extra phone calls or paperwork on their end, and a clearly labeled task on yours.
Prescription Renewal is an extension of the refill feature you already use, not a replacement for it.
How It Works for Your Pharmacy
When one of your patients has zero refills remaining on an eligible medication, they can submit a Prescription Renewal. That request shows up in your NimbleRx dashboard as a Prescription Renewal Task, separate from standard refill tasks, so your team can spot it right away.
The patient can request:
- Their current dosage: A straightforward continuation of what they're already taking, or
- A titrated (next-step) dosage: When the medication allows for a dose increase
Your team reviews and processes the task the same way you would a refill, confirm the details, and move it forward.
Who Will See Prescription Renewal Tasks
Prescription Renewal is launching for a small group of medications, with the potential to expand over time as the program grows.
- You'll only see Prescription Renewal Tasks if you have patients on an eligible medication.
- We'll notify you as additional medications are added.
- If none of your patients fall into that group yet, you won't notice any change to your day-to-day workflow.
What You'll See in Your Dashboard
- A new, clearly labeled task type: Prescription Renewal Tasks appear alongside your existing refill tasks, easy to tell apart at a glance
- Task details included upfront: Each Prescription Renewal Task will include the requested prescription along with the patient's provider information, so your team has what it needs to process the request
- Built-in guidance right where you need it: Short tips and walkthroughs appear directly in the dashboard the first time you encounter a Prescription Renewal Task, so there's nothing extra to go learn beforehand
Managing Prescription Renewal for Your Pharmacy
Prescription Renewal is already enabled for your pharmacy. If you want to turn Prescription Renewal off for your pharmacy, please reach out to your client partner and they'll take care of it for you.
Disabling Prescription Renewal has no effect on your ability to keep processing standard refills.
Getting Help
- In-app guidance is available anywhere Prescription Renewal Tasks appear
- Support team: pharmacy@nimblerx.com or chat in your dashboard
- To turn Prescription Renewal off: Contact your client partner
If you have questions before Prescription Renewal reaches your pharmacy, feel free to reach out. We're glad to walk through it with you ahead of time.
Frequently Asked Questions
Will Prescription Renewal replace my standard refills?
No. Prescription Renewal only applies when a patient has zero refills left. Everything about your standard refill process stays the same.
Do I have to use Prescription Renewal to keep using refills?
No, and disabling it won't affect your refill workflow. Reach out to your client partner if you'd like it turned off.
Which medications does Prescription Renewal cover right now?
Prescription Renewal is launching with a small group of medications, with potential to expand over time.
How do I know if a task is a Prescription Renewal or a regular refill?
A Prescription Renewal appears in your dashboard as Prescription Renewal Tasks, clearly labeled and separate from standard Prescription Renewals.
Can I turn Prescription Renewal off?
Contact your client partner to disable it for your pharmacy.