Nimble Connect
Nimble Connect is your solution to your patient’s messaging experience. It’s an AI-powered communication tool designed for independent and small-chain pharmacies. Connect helps your pharmacy automatically send messages and reminders to patients throughout the prescription process — from new prescriptions to refills — so your team can spend more time providing personal care.
Why Nimble Connect Matters
Patients want convenient, timely communication about their prescriptions. At the same time, manual phone calls and reminders take up staff time. Nimble Connect solves this problem by:
- Keeping patients informed at every step
- Reducing repetitive phone calls
- Ensuring patients stay on therapy and get refills on time
How Nimble Connect Works
1. Prescription Notifications
Patients receive automated messages when:
- Their prescription is received
- Their prescription is ready to pick up
- It’s time to refill
These messages help patients stay informed and reduce “just checking in” calls.
2. AI-Powered Messaging
Nimble Connect can automatically answer common patient questions, such as:
- Pharmacy hours
- Refill status
- Pickup and delivery options
- Simple health questions
This helps your staff focus on tasks that require personal attention.
3. Online Refills
Patients get reminders when it’s time to refill and can confirm refills online. They also receive:
- Arrival notifications
- Pickup reminders
- Follow-up messages to stay on track
This keeps patients engaged and ensures they don’t miss refills.
Key Benefits for Pharmacies
- Save Time: Automates routine communication and reduces incoming calls.
- Drive Revenue: Helps capture missed refills and keeps patients on therapy.
- Stay Compliant: HIPAA-compliant messaging protects patient information.
- Enhance Patient Experience: Clear, proactive communication builds trust and loyalty.
Why Nimble Connect is Different
- Built for Pharmacies: AI messages are designed specifically for pharmacy workflows.
- Safe and Secure: Fully HIPAA-compliant.
- Supports Patient Adherence: Reminders are timed to increase completed refills.
- All-in-One Platform: No extra tools or complicated setup required.
Bottom Line
Nimble Connect makes patient communication smarter and simpler.
It helps your pharmacy save time, improve patient adherence, and provide a better overall experience — all while keeping your team focused on personal care.