A Smarter Way to Engage: How Nimble Delivers a Personalized Experience

At Nimble, we know a one-size-fits-all approach doesn’t reflect how people actually engage with their medications. That’s why we’ve built a platform that takes into account the patient experience—making it easier for them to stay on track, no matter what they’re taking.

It’s a smarter way to engage patients, and it's driven by a commitment to data and collaboration:

• Tailored to Their Therapy: We recognize that different medications require different levels of support. Our tools are designed to support a wide range of therapies—from simple reminders for short-term treatments to more robust adherence features.
• Powered by Feedback: Nimble is a platform built on partnership. We continuously incorporate feedback from both patients and pharmacies like yours to create clear, supportive experiences that align with how you work.
• Valuable Partnerships: Nimble collaborates with trusted brands to deliver relevant, educational content to patients. These partnerships enhance the patient experience with timely, informative resources, helping pharmacies build stronger relationships and drive engagement.
• Persona-Driven Messaging: We tailor our messages to nearly 20 different patient types, so each person gets reminders and content that feel relevant—driving stronger engagement.  

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The Value of Personalization: Everyone Wins

Our intentional customizations create powerful value for everyone involved in the patient journey:

• For Your Patients: A smoother, more personalized experience that drives satisfaction and improves medication adherence.
• For Your Pharmacy: Additional revenue from our advertising partnerships and a platform that adapts to your unique workflows, making Nimble both impactful and profitable.
• For Our Partners: A proven, effective way to connect patients with resources and content that support their health and therapy success.

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Your Pharmacy, Your Rules: Customizing Nimble to Fit Your Workflow

We understand that a truly great platform must be flexible. That’s why we offer a range of options to adjust or remove features to fit your pharmacy’s specific needs.

Here are some of the key areas where you have control:

• Patient Messaging: You can request to reduce the number of checkout and refill reminders patients receive for specific medications.
• Prescription Renewals: The option for patients to request renewals can be removed, either across all medications or for specific ones.
• Subscriptions: You can disable "on-schedule" refill subscriptions and even remove in-app prompts that encourage patient enrollment.

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To make these adjustments, simply reach out to your Client Partner to discuss what changes may be available for your pharmacy.

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Important Note: Because some of these features are funded through advertising partnerships, we cannot extend them to other medications. These programs are structured to ensure compliance with federal healthcare laws, but we are always ready to work with you to find the best solution for your business.

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Expanding Your Impact: Tools to Enhance Your Patients’ Journey

Nimble is an open partner in care. If you want to offer patients additional support beyond our platform, there are many options you can use with your existing tools. These can be used to complement and expand the patient experience you provide:

• Checkout & Refill Reminders: Supplement Nimble’s messaging by using your Pharmacy Management System (PMS) to send additional reminders or by contacting patients directly.
• Subscriptions: Enroll patients in your own subscription or auto-refill program using the built-in functionality of your PMS.
• Messaging Personalization: Deliver custom communications through phone calls, external text messages, or emails for a personal touch.

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Key Takeaway: Nimble is designed to be your flexible partner. We offer a range of customizable features to meet your needs, and we're always here to support you in delivering the best possible patient experience.

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