Your Guide to Nimble's Communication Center
The Nimble Communication Center is your one-stop hub to see, manage, and understand patient text messages. It connects patient communication directly to your prescription workflow, giving your team full visibility into what was sent, when it was sent, and why.
This guide explains what the Communication Center is, how to use it, and answers common questions from pharmacy teams.
What Is the Communication Center?
The Communication Center brings together all patient text messages into one centralized timeline.
Instead of searching different systems or guessing what happened, your team can instantly see every message tied to a prescription.
Why It Matters
The Communication Center helps your pharmacy:
- See everything at a glance – All patient text messages appear in a single feed.
- Understand each message – Quickly see why a message was sent and its delivery outcome.
- Save staff time – No more guessing, manual message checks, or unnecessary support calls.
- Keep patients on track – Clear communication helps patients get pick-up reminders, refill nudges, and status updates exactly when they need them.
What You Can Do
With the Communication Center, your team can:
View all messages for a patient
Everything appears in a chronological timeline tied to the prescription journey.
Check delivery status
You’ll clearly see whether a text message was:
- Sent
- Did not send
- Attempted send failure
Understand why messages were sent
Messages automatically correspond to workflow stages such as:
Ready for Sale → Sold → Refill
Take action when needed
If a message didn’t send, you’ll know why and what to do next — such as following up with a patient or updating a phone number.
Frequently Asked Questions
Q: Can I see all message types?
A: Yes — all text messages appear in one consolidated feed.
Q: What if a patient didn’t get a message?
A: The delivery status will tell you exactly why it failed (for example, the patient opted out or the number is invalid).
Q: How does this help my team?
A: It reduces guesswork and gives staff the info they need up front, lowering time spent tracking down message history.
Q: Can I filter messages?
A: Yes — Filter by a specific date or view the last 60 days of history.
Q: Will it reduce calls to support?
A: Yes — the Communication Center provides visibility your team used to contact support for.