Liberty Pharmacy FAQ: Integration & Workflow
System Setup & Integration
How do I find or generate my Liberty API key?
In Liberty, navigate to Tools → Settings → Utilities → API Keys → Run → Add → Save. Ensure you use "Nimble" as the description. Your onboarding team will typically assist with this during setup.
What does "two-way integration" mean for our pharmacy?
Two-way integration means Liberty and Nimble communicate in real-time. When a patient pays in Nimble, the order status updates in Liberty automatically. Conversely, Liberty pushes prescription data directly to Nimble. This eliminates the manual data entry (or faxing) required by one-way integrations.
Who can log into the Nimble dashboard?
Multiple staff members can have individual logins. Users with the "Owner" role can add or remove staff in the Settings tab. Note that for multi-store pharmacies, each location currently has its own dedicated dashboard.
Workflow & Status Triggers
What status in Liberty triggers the Nimble message?
"Verified" is the default trigger status, but Nimble can use any status or workflow location to trigger a text based on your specific needs. We generally recommend using a status that occurs immediately after adjudication.
How do workflow locations work?
Workflow locations must be added to Liberty verbatim (case-sensitive). By default, we use NIMBLE-PICKUP and NIMBLE-DELIVERY. Once a patient pays, Nimble automatically updates the workflow location in Liberty to match the patient's chosen method. If a patient changes their mind (e.g., switches from delivery to pickup), the location will update accordingly in your system.
Once a patient pays, how do I know?
You will see the update in two places:
- The Workflow Location will update within Liberty PMS.
- A new task will appear in the Orders tab of your Nimble dashboard. You must still "Complete" the task in the Nimble dashboard when the patient receives their medication.
Payments & Messaging
Who does the patient actually pay—Nimble, Liberty, or the Pharmacy?
The patient pays via Stripe. Funds are deposited directly into the pharmacy’s connected bank account; Nimble does not hold the funds, and Liberty is not involved in the financial transaction.
Will patients get duplicate texts from Liberty and Nimble?
To avoid confusion, the onboarding team will disable Liberty’s built-in notifications so patients only receive the Nimble text. If a pharmacy sees duplicates, check that Liberty's native messaging has been turned off.
Can we customize "Quiet Hours" or message frequency?
No. To ensure compliance and a positive patient experience, quiet hours are fixed (8 PM to 8 AM local time) and patients receive a maximum of three messages per day.
Clinical & Compliance
Does the patient's signature push back into Liberty?
Yes. Once an order is marked as "Completed" in the Nimble dashboard, the patient's signature is synced back to Liberty.
Are controlled medications included in messaging and checkout?
This is up to the pharmacy's preference and can be managed via self-serve options. However, Schedule I medications are strictly prohibited, and Schedule II medications cannot be included in automated refill reminders.
Can I limit delivery areas?
Yes. Pharmacies can restrict delivery availability by ZIP code, radius, or state. We cannot currently limit delivery by specific town names.
Patient Experience & Refunds
What do patients see when they get a text?
Patients receive a text from short code 39143 with a secure link. They must verify their identity using their Date of Birth to view their ready prescriptions and pay.
How do I issue a refund?
In the Nimble Orders tab, select the order and choose Reject or Refund. A full refund cancels the order, while a copay adjustment credits the patient's card without cancelling the prescription.