Cleaner Pickup Status for Your Patients
Retail pickup orders now show a simpler, clearer status so patients always know when their order will be ready and where to pick it up — reducing confusion and unnecessary calls to your pharmacy.
1. Overview
Previously, retail pickup orders showed a multi-step "in progress" status that could confuse patients — even when their medication was already filled and waiting on the shelf. The status now has two simple stages: Placed and Ready for pickup. Patients also see an expected ready date so they know when to come in before they even check out.
2. What Changed
Before:Placed → In Progress → Ready for pickup → Complete
After:Placed → Ready for pickup → Complete
The intermediate "in progress" steps are gone. The expected ready date is calculated automatically based on your pharmacy's settings — not by when your team marks the pickup task complete at the counter.
3. What Patients See
Patients see the updated status in three places:
- Before checkout
- After checkout
- On their order status and detail page
At each of these, patients also see:
- Their expected ready date — displayed as Ready today, Starting tomorrow, or Starting MM/DD
- Your pharmacy's pickup address
- Your pharmacy's operating hours
4. How the Expected Ready Date Is Calculated
The expected ready date is computed automatically based on:
- Your pharmacy's configured pickup window
- Any compound medication buffer you have set
- Your pharmacy's holiday and closed day schedule — the date automatically rolls forward to the next open day if needed
If no pickup window is configured, a same-day fallback is used.
5. What This Means for Your Pharmacy
- No action required — this update applies automatically to all eligible retail pickup orders
- The expected ready date is driven by your existing pharmacy settings — keeping those up to date ensures patients see accurate information
- Your pickup task workflow is unchanged — the status patients see is no longer tied to when your team completes the pickup task at the counter
6. Who This Applies To
7. Frequently Asked Questions
Do I need to do anything to turn this on?
No. The updated status applies automatically to all eligible retail pickup orders.
What if my pickup window settings are not configured?
A same-day fallback is used. To ensure patients see the most accurate expected ready date, make sure your pickup window is configured in your pharmacy settings.
Does this change how my team completes pickup tasks?
No. Your pickup task workflow in the dashboard is unchanged. The patient-facing status is no longer tied to when your team marks the task complete.
What if my pharmacy is closed on a holiday?
The expected ready date automatically rolls forward to your next open day based on your configured holiday and closed day schedule.
Does this affect specialty pharmacy orders, delivery, or refills?
No. This update applies to retail pickup orders placed through checkout only.