Grow Refill Revenue with Nimble's Refills Feature
Refills are one of the most reliable revenue streams a pharmacy has, but only if patients actually follow through. The reality is that many refills slip away every month simply because patients forget to call. Nimble's Refills feature fixes that, helping you capture more revenue while saving your staff time.
How It Works
Nimble sends patients a reminder when their prescription is due for a refill. From there, the process is seamless:
- Patient receives a reminder when their refill is due
- Patient confirms the refill, no phone calls, no back-and-forth
- Patient pays digitally once you approve their request
- Patient receives real-time status updates, including when their prescription is ready for pickup, so they only show up when it's ready
*For pharmacies using PioneerRx, DRX, BestRx, and LibertyRx, the refill request drops directly into your fill queue, no manual entry required!
Why It Matters
Stop Losing Refills
Most pharmacies don't realize how many refills are missed each month. When patients forget to call, that prescription often goes to a competitor or gets skipped entirely. Automated reminders keep your pharmacy top of mind at exactly the right moment.
Save Staff Time
No more calling patients to remind them. No more phone tag. No more manual data entry. Your team fills prescriptions, Nimble handles the reminders and routing.
A Better Patient Experience
Patients using Nimble already manage their prescriptions in one place. Refill reminders are a natural, seamless extension of that experience. They get transparency into their prescription status, and you get fewer "is my prescription ready?" calls at the counter.
You Stay in Control
- Choose which prescriptions are eligible for refill reminders
- Set when reminders go out based on your preferences
- Patients can choose between Automatic Refills or Reminder-based Refills at pickup
- Nimble sends only 1 refill SMS per day per patient, between 8 AM - 8 PM, to minimize disruption
Common Questions
I already have a refills solution.
Nimble automatically notifies patients of their refill status (something most existing solutions don't do) so your staff no longer has to make those calls. Plus, every transaction handled through Nimble creates additional opportunities to recoup processing fees and promote your OTC inventory to increase basket size.
Will my patients get too many messages?
You control which prescriptions are set up for refills and when reminders are sent. Nimble limits outreach to one SMS per day per patient, sent only during reasonable hours. Because patients are already using Nimble to manage their prescriptions, this feels like a natural part of the experience, not extra noise.
Get Started
Ready to turn on Refills? Fill out the form to learn more.
.png)