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NimbleRx Support Guide
How to Reach Support
💬 Chat (fastest): Support tab in your dashboard
✉️ Email: pharmacy@nimblerx.com
📞 Phone: (650) 995-5901
🕐 Hours: Mon–Fri, 7AM–6PM MST (chat/email) • 8AM–5PM MST (phone)
💡 Tip: Include the patient name, DOB, Rx #, and any error message
Need Help? Here's Who to Contact
Use this quick guide to know whether to contact NimbleRx Support or your Client Partner.
| Situation | Contact |
|---|---|
| Orders you filled aren't syncing into Nimble or are showing the wrong status | NimbleRx Support |
| A patient didn't get their meds, got the wrong ones, or a delivery needs tracing | NimbleRx Support |
| Something in NimbleRx isn't working right and needs fixing | NimbleRx Support |
| Patient texts aren't sending or reaching patients the way they should | NimbleRx Support |
| Rx, order, or task question | NimbleRx Support |
| Stuck tasks | NimbleRx Support |
| Updating a patient's refill preference (also self-service in your dashboard) | NimbleRx Support |
| Questions about messaging in your pharmacy dashboard | NimbleRx Support |
| OTC (over-the-counter) product questions | NimbleRx Support |
| Upcharges and refunds (self-service; Support can assist if needed) | NimbleRx Support |
| Manual receipts (self-service for to 2 years back) | NimbleRx Support |
| Direct Pay questions | NimbleRx Support |
| Patient checkout link issues | NimbleRx Support |
| NimbleRx courier issues, including late, missing, or delivery problems | NimbleRx Support |
| Delivery status and tracking | NimbleRx Support |
| Locked out or can't log in | NimbleRx Support |
| "How do I…" navigation questions | NimbleRx Support |
| Updates to delivery & pickup settings, pharmacy details, or scheduled medications | NimbleRx Support |
| Prescriptions not appearing or syncing from your pharmacy system | NimbleRx Support |
| Integration questions or errors | NimbleRx Support |
| Bugs or anything not working as expected | NimbleRx Support |
| Requesting outreach to a patient | NimbleRx Support |
| Helping a patient having trouble with NimbleRx | NimbleRx Support |
| Are you a pharmacy owner? | Client Partner |
| New to Nimble? | Client Partner |
| Interested in Nimble's refill, announcements, checkout, or other new products | Client Partner |
| Want a change made to your system and advice on the best approach | Client Partner |
| Have a feature request or idea to share | Client Partner |
| Experiencing a change in your business or relationship with us | Client Partner |
| Scheduling a training call for your team | Client Partner |
| Turning NimbleRx Refills on — your CP will set it up and train your team | Client Partner |
| Product requests and feature feedback | Client Partner |
| Business reviews, growth, & strategy | Client Partner |
| Admin fees & billing inquiries | Client Partner |
| Report requests | Client Partner |
| Contract, pricing, or program questions | Client Partner |
| Changes to your NimbleRx service | Client Partner |
| Re-activating your pharmacy | Client Partner |
| Workflow changes - adjusting how orders flow through your NimbleRx pharmacy dashboard | Client Partner |
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