Seeing Your PMS Connection Status in the Dashboard
When the connection between your pharmacy software and Nimble has a problem, you'll now see it right in your dashboard — so you always know what's going on without having to call in.
1. Overview
Your News page now includes a status row showing whether data is flowing correctly between your pharmacy software (PMS) and Nimble. If something is off, you'll see a message confirming that Nimble already knows about it and is actively working on it.
This works for both individual pharmacy issues and large outages affecting many pharmacies at once.
2. Where to Find It
- Log in to your Pharmacy Dashboard.
- Navigate to your News page.
- Look for the System Statuses section at the bottom of the page.
3. What You'll See
The two directions shown are:
- [Your PMS] → Nimble: Whether your pharmacy software is sending prescription data to Nimble
- Nimble → [Your PMS]: Whether Nimble is sending updates back to your pharmacy software
4. What to Do If You See an Issue
If you see an Issue or Outage status, Nimble is already aware and working on it — you do not need to call in to report it. Your team can continue working in the dashboard as normal while the issue is being resolved.
If you are experiencing symptoms that don't match what the status shows, or if you have an urgent operational question, contact your Customer Partner.
5. Frequently Asked Questions
Do I need to set anything up to see my connection status?
No. The status row appears automatically on your News page. There is nothing to turn on or configure.
What does "Issue" mean exactly?
It means Nimble has detected a problem with one part of your data connection — for example, prescriptions may not be arriving from your PMS, or updates may not be sending back. Nimble is already aware and working on it.
What is the difference between an Issue and an Outage?
An Issue affects your pharmacy specifically. An Outage is a confirmed system-wide problem affecting many pharmacies on the same PMS. Both appear on your News page automatically.
My status shows Connected but something still seems wrong — what should I do?
Contact your Customer Partner. There may be a delay between when an issue starts and when it is detected, or the problem may be unrelated to your PMS connection.
How often does the status update?
The status reflects the current state of your connection each time you load the page.
What if my PMS is not shown?
Not all pharmacy software systems are covered at this time. If you do not see a status row on your News page, your PMS may not yet be included.