PioneerRx Workflow
How Nimble works with PioneerRx
A step-by-step look at what happens — and who's responsible — every time a patient orders or refills through Nimble.
Key terms
A few PioneerRx-side details worth knowing before you dive into the flows above.
Nimble creates its own task on the Nimble dashboard for each order or refill. Tasks are completed manually by clicking the pickup link at checkout, which syncs status back to PioneerRx.
A lighter integration with no separate Nimble dashboard task — PioneerRx's own fill queue and Priority/Workflow Status fields carry the order or refill instead.
Nimble sets a Priority label on the fill in PioneerRx (e.g. "Nimble PickUp" or "Returning") so pharmacy staff can spot Nimble orders in the queue at a glance.
Added to a fill's Point-of-Sale comment along with a pickup link, so staff at the register know the order was already paid for through Nimble.
Once a fill is rung out and the pickup link is clicked, Nimble marks it Completed in PioneerRx and uploads the signature automatically.
On refills, if the new copay differs from what the patient consented to by more than $10, Nimble sends a checkout link to confirm. Under $10, the patient has 48 hours to decline before it's auto-approved.