Peterson Pharmacy and Gifts Cuts Phone Tag and Boosts Patient Engagement with NimbleRx

Peterson Pharmacy and Gifts in Mountain Lake, Minnesota, fills 200 to 300 prescriptions a day, and the team wanted a way to talk with patients without tying up the phones. When the pharmacy became fully independently owned in April, owner Erica Schroeder, PharmD, went looking for patient engagement and fulfillment tools that fit an independent budget.

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As a Thrifty White affiliate, Peterson Pharmacy and Gifts heard about NimbleRx through that network.

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“NimbleRx checked every box we had, and the fact that it was free made it an easy yes while we were getting settled as an independent,” says Erica.

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More ways to connect with patients

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Patients can communicate with the pharmacy through NimbleRx messaging. Staff can reply, and even send a photo, without needing to use a personal phone number.

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“I like that we can chat back and forth with patients through NimbleRx messaging, and it has eliminated a lot of phone calls, which frees up our workflow in other ways,” Erica says.

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The pharmacy also uses NimbleRx to tell patients when their prescriptions are ready, and the response surprised the team. Older patients were among the first to start chatting.  

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Better communication also gives the team control over their day. Staff answer patients when they have a free moment instead of dropping a task to take a call.

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“NimbleRx has been a great way to free up some time, since the team can check and answer messages when they’re able instead of dropping everything to field a phone call, and a lot of our patients appreciate it,” Erica says.

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Supporting the pharmacy workflow

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Peterson Pharmacy and Gifts uses ComputerRx with NimbleRx to make prescription checkout easier for patients. When a prescription moves to “Will-Call Bin,” NimbleRx texts the patient to sign and place an order. After pickup or delivery, the pharmacy marks the prescription “Sold” in ComputerRx, and NimbleRx reflects that status on its next import.

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The pharmacy recently turned on NimbleRx’s refill feature, and Erica has already seen a difference.

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“The refill feature definitely increases patient engagement, and it’s a good way to stay connected with our patients,” she says.

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Asked what she would tell other Thrifty White affiliates considering NimbleRx, Erica says, “The price is right and it’s very a helpful platform.” She encourages pharmacies to explore NimbleRx firsthand and find a rollout that works for them.

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For Peterson Pharmacy and Gifts, NimbleRx offers patients another way to reach the pharmacy while giving the team more flexibility to manage messages around its daily workflow.  

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Learn how NimbleRx can help your pharmacy save time and earn more revenue by talking to our team.

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