Introducing the Nimble Communication Center

‍Because your team deserves clarity — not guesswork.

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Every pharmacy team knows the feeling.

A patient calls asking why they didn’t get a pickup reminder.
A technician is trying to figure out if a refill text ever went out.
Someone is searching through old notes, double-checking numbers, or asking support for message history.

It shouldn’t take detective work to see what messages patients receive.

So we built something better.

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The Problem We Heard Again and Again

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Pharmacies told us:

• “I just want to know if the message actually sent.”
• “My team wastes time checking what should be obvious.”
• “Patients get confused if they don’t receive a text — and we don’t always know why.”
• “We need visibility without logging into different systems.”

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Communication was happening…
But clarity was not.

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So We Created the Communication Center

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The Nimble Communication Center is your new home for all patient text messages — clear, simple, and fully connected to your prescription workflow. It gives you the full story behind text messages, all in one place.

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No guessing.
No switching screens.
No support ticket needed.

Just the answers you need, instantly.

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How It Works

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When you open the Communication Center, here’s what you see:

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A clean timeline of every message

From Ready for Sale → Sold → Refill, each message appears in order, with exactly when it was sent.

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A delivery label that makes sense

Every message shows one of three outcomes:

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You don’t have to interpret anything — the system tells you exactly what happened. No more “I wonder what happened.”

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Why This Matters

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Before the Communication Center, pharmacy staff spent time chasing answers:

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• Double-checking messages
• Calling support
• Wondering why a patient didn’t receive something
• Fixing avoidable confusion

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Now your team gets the information they need before questions ever come up.

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They’re more confident.
Patients stay informed.
And your workflow feels smoother from start to finish.

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You Asked for Visibility. We Built It.

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This is transparency — built for real pharmacy teams and real patient needs.

The Communication Center is now live in Nimble, and it’s ready to make message transparency effortless.

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