A pharmacist explains a medication to a patient.
Industry updates and trends

How Pharmacies Can Fill Gaps to Boost the Patient-Provider Experience

May 23, 2024

Our world is growing increasingly complex — and the structure of healthcare is not immune to this complexity. With rising costs, barriers to care, and busy schedules it can be difficult for your patients to get the care they deserve and need. 

Luckily, the brunt of providing quality healthcare doesn’t have to fall to primary care physicians. In fact, pharmacists are now positioned to take a more active role in patient wellness, decision-making, and other activities critical to promoting their well-being. This more active role in providing care also translates into better business outcomes and future-proofing for independent pharmacies. 

Let’s examine the ways that pharmacies can fill the growing gaps in care to improve the patient-provider experience.

Personalized Communications and Care

Effective communication is the cornerstone of any successful healthcare experience. Through advanced digital platforms, like Nimble, pharmacies streamline prescription refills and medication adherence reminders — effectively filling any current gaps in patients' healthcare. 

At the same time, one size does not fit all. These communications and care services should be tailored to each patient’s needs. From customized medication packaging for seniors to specialized compounding for individuals with allergies or sensitivities, pharmacies go the extra mile to accommodate diverse patient requirements. By embracing a patient-centric approach, pharmacies boost adherence and health outcomes, ultimately enriching the patient-provider experience.

Chronic Disease Management

Chronic conditions demand continuous monitoring and proactive intervention. Pharmacies can play a pivotal role in chronic disease management by offering services like medication therapy management (MTM)

Pharmacists can collaborate with healthcare providers to optimize medication regimens, monitor treatment efficacy, and identify potential complications. By fostering a true partnership comprised of regular medication reviews, lifestyle counseling, and adherence assessments, pharmacies may empower patients to take control of their health and minimize disease progression. 

Enhanced Adherence Through Technology

As mentioned earlier, technology can make all the difference in how pharmacies can effectively boost the patient-provider experience. Patients today, of all ages, are digital enthusiasts. Of Americans today 59% have used online or mobile methods for refilling prescriptions. This eagerness to leverage technology has great upside for pharmacists looking to improve adherence among their patient base. 

By leveraging mobile solutions that enable patients to request refills, checkout, and sign on-the-fly pharmacies will be reaching patients exactly where they already are and increase their chances that prescriptions are taken on schedule and as intended. 

If you’re interested in how Nimble can do just that for your pharmacy, schedule a time with our team, today.

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